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Right of withdrawal
Right of cancellation
The right of cancellation does not apply for companies, legal persons under public law, and special assets under public law.
The right of cancellation does not apply for products, which were provided for customers specification.
You may cancel your contractual declaration within one week after formation of contract (day of ordering) without citing a reason. This cancellation should take the form of text (letter, e-mail to info@austropalm.at). The cancellation period begins with the day of ordering. In order to meet the requirements of the cancellation period, it is essential to inform us of your cancellation or return the goods in the correct time. Cancellations should be addressed to Austropalm, Teichgasse 30, 2353 Guntramsdorf or info@austropalm.at
Cancellation consequences
In case of effective cancellation, any contractual performance received by either party should be returned and any utilisation made remitted.
All transport costs in connection with returns are payable by the customer.
If you are wholly or partly unable to return the contractual product received to us, or where this is only possible in a deteriorated condition, then you will be liable to us for compensation to the extent of any lost value.
You have to fulfill your obligations for refunding payments withhin 30 days after declaration of your cancellation.
Prices
All prices are in Euro including taxes (plants 13% VAT, fruits 10%, others 20%).
Additionally to the product price we calculate a sum for delivery. This delivery costs will be shown during ordering.
The delivery costs are dependent on the weight of products. The delivery costs of products which will be sent together in one package can be cheaper than single orders.
Delivery
All goods are generally dispatched on the next monday or tuesday after receiving payment. Large quantities by goods haulage or air freight. Where necessary delivery may be made in several consignments.
Delivery of plants is only possible into the countries of the European union.
Costs of delivery and packaging
The shipping charges are dependent on the country of destination and the weight of products.
Plants bigger than 120cm will be sent by goods haulage , costs of delivery after request.
Austria:
up to 1kg 6,45 Euro
up to 2kg 7,75 Euro
up to 4kg 9,04 Euro
up to 10kg 12,93 Euro
up to 20kg 20,68 Euro
up to 29kg 20,68 Euro
Germany, Slowakia, Hungary, Poland, Slovenia, Czech Republic, Croatia:
up to 2kg 20,33 Euro
up to 4kg 24,02 Euro
up to 10kg 28,50 Euro
up to 20kg 61,26 Euro
up to 29kg 61,26 Euro
Italy, France, Belgium, Netherlands, Bulgaria, Romania:
up to 2kg 20,94 Euro
up to 4kg 24,63 Euro
up to 10kg 29,63 Euro
up to 20kg 81,60 Euro
up to 29kg 81,60 Euro
Large quantities (more than 29kg) will be sent by goods haulage or where necessary delivery may be made in several consignments. Prices on request.
If the customer specified a wrong/incomplete address (e.g. wrong city code, wrong house number, etc.), the additional costs for the delivery will be charged at the expense of the customer
Delivery
All articles are generally dispatched until the next monday or tuesday after receiving of payment.
In winter, during deep temperatures, delivery is not always savely possible. In this case we will wait with delivery until warmer temperatures. We will inform you concerning the time of delivery.
A longer time of delivery or delivery on a specific date is possible on reuqest.
Damaged, late or lost shipments
Shipping and importation are at your risk and expense. Costs incurred through import duties, inspection charges, treatments and the like are solely your responsibility. Damage to, or partial loss of shipments must be noted on receipt by the deliverer on the shipping documents.
Payment
Payment in advance by the use of paypal or money transfer. In Austria also delivery by cash on delivery is possible (please notice, that for the service cash on delivery 4,20 Euro will be calculated additionally to te delivery costs).
Pick up by the customer from our nursery in Guntramsdorf is on request possible.
Reservation of ownership
Goods remain in our ownership until full payment is made.